Customer Support
How to reach us, when we are available, and how to get a faster answer.
How to reach us
| Channel | Details | Typical response |
|---|---|---|
| 01742864587 | 1–2 hours during business hours | |
| Phone | 01742864587 | Immediate during business hours |
| hello.menslor@gmail.com | Within 24 hours | |
| Contact form | On our Contact page | Within 24 hours |
Business hours
- Saturday – Thursday: 10:00 AM – 8:00 PM
- Friday: 3:00 PM – 8:00 PM
Messages sent outside these hours are answered on the next working day.
What we can help with
- Sizing and fit advice before you buy
- Fabric, colour and stock questions
- Order status and delivery updates
- Address or size changes before dispatch
- Returns, exchanges and refunds
- Payment confirmation and transaction issues
- Complaints about product quality or courier service
How to get a faster answer
Send us:
- Your order number
- Your registered phone number
- Photos, if the issue is about a product
Having these upfront usually means we can resolve your issue in a single message instead of three.
Complaints
If something went wrong, tell us plainly. We would rather hear it directly than read it in a review. Message us on WhatsApp with your order number and what happened, and we will respond with a clear resolution — replacement, exchange or refund — within 48 hours.
A note on security
Menslor will never ask for your bKash, Nagad or Rocket PIN or OTP. We will never ask you to send money to a personal number other than 01773123377. If you receive a call or message asking for anything else, please report it to us immediately.