Refund Policy

We refund your payment when:

• The product you received is defective or damaged and no replacement is available
• We sent the wrong item and you would prefer a refund over an exchange
• Your order is cancelled by us due to a stock issue
• You cancelled your order before dispatch and had already paid in advance

Refunds are issued through the same channel you paid with:

• bKash, Nagad or Rocket payments — refunded to the number you paid from, or to another number you provide
• Cash on Delivery orders — refunded via bKash, Nagad or Rocket to the number you give us

We do not issue cash refunds by hand, as almost all of our orders are delivered by courier.

• Approval: within 24–48 hours of us receiving and inspecting the returned item
• Transfer: within 3–7 working days of approval

You will get a confirmation message once the transfer is sent.

• If the fault is ours, the delivery charge is refunded along with the product amount.
• If you cancelled or changed your mind after dispatch, the delivery charge is not refundable.

You can cancel any order free of charge before it is dispatched. Cancel from My Orders or message us on WhatsApp. Once a parcel has left our facility it can no longer be cancelled — but you can still refuse it at the door after inspection.

If your order contained several items and only some are returned, we refund the value of the returned items. If the remaining order value drops below ৳1,500, the standard delivery charge may be deducted.

Message us on WhatsApp at 01742864587 with your order number and we will tell you exactly where it stands.