Frequently Asked Questions

bKash, Nagad, Rocket and Cash on Delivery. For mobile banking, send your payment to 01773123377 and share the transaction ID with us.

Add items to your cart, go to checkout, and enter your name, phone number and full delivery address. Choose your payment method and confirm. We'll call or message you within a few hours to verify the order.

No. You can check out as a guest. An account simply makes it easier to track orders and reorder later.

Yes, any time before it's dispatched. Cancel from My Orders or message us on WhatsApp. Once the parcel has left our facility it can't be cancelled, but you can still refuse it at the door after inspecting it.

Message us on WhatsApp as soon as possible. If it hasn't been packed yet, we'll usually be able to change the size, colour or address.

Yes. You'll receive an on-screen confirmation with your order number, followed by an SMS. We also call to verify before dispatch.

৳70 inside Dhaka, ৳140 outside Dhaka. Free delivery anywhere in Bangladesh on orders above ৳1,500.

1–2 working days inside Dhaka, 3–5 working days outside Dhaka.

Yes, all 64 districts of Bangladesh. Select your district at checkout.

Yes, and we encourage it. Open the parcel and check the size, colour and condition in front of the delivery person. If it's wrong, don't accept it — hand it back and call us on 01742864587.

The courier will call before arriving. If you miss the delivery, they'll try again the next working day. You can also arrange a convenient time with them.

Use the Track Order page with your order number, or check My Orders if you're signed in.

Check our Size Guide. The most reliable method is measuring a shirt you already own and comparing it with our chart. If you're between sizes, go one size up.

Yes. Every item is sourced and quality-checked by our team before it's listed. What you see in the photos is what we ship.

We photograph products in natural light and edit as little as possible. Slight variation is possible depending on your screen.

Out-of-stock sizes are marked on the product page. Tap Notify Me and we'll message you when it's back.

Wash in cold water, turn garments inside out, and dry in shade rather than direct sunlight. Avoid bleach and high-heat drying. See our Care Instructions page for fabric-specific advice.

Yes, within 3 days of delivery, provided the item is unused, unwashed and has its original tags and packaging.

Take clear photos and message us on WhatsApp within 24 hours of delivery. We'll arrange a replacement or a full refund at no cost to you.

Approved within 24–48 hours of us receiving the return, and transferred within 3–7 working days.

We do, if the mistake was ours. For a change of mind or a size exchange, the return delivery charge is yours.

Yes. We never sell your data. Your phone number and address are shared only with our courier partner so your order can be delivered. See our Privacy Policy for full details.

WhatsApp 01742864587 is fastest — we usually reply within 1–2 hours during business hours. You can also email hello.menslor@gmail.com or use the contact form.

Saturday to Thursday, 10:00 AM – 8:00 PM. Friday, 3:00 PM – 8:00 PM.