Privacy Policy

Information you give us when you place an order or create an account:

• Name and phone number (required for delivery)
• Delivery address, district and area
• Email address, if you provide one
• Order history and preferences

Information collected automatically:

• Device type, browser and IP address
• Pages visited on our website
• Cookies and similar technologies that keep your cart and session working

• To process, confirm and deliver your orders
• To contact you about your order status
• To handle returns, exchanges and refunds
• To answer your questions through our support channels
• To improve our products, sizing and website experience
• To send offers or updates, only if you have opted in

We share only what is necessary, and only with:

• Courier partners — your name, phone number and delivery address, so your parcel reaches you
• Service providers who help us run the website, such as hosting and analytics providers
• Government or law enforcement authorities, where required by the law of Bangladesh

We do not sell your personal information to anyone, and we do not share your data with advertisers for resale.

We do not store any mobile banking PIN, password or account credential. When you pay through bKash, Nagad or Rocket, the transaction happens on your own mobile banking app. We only record your transaction ID to match the payment to your order.

We use industry-standard measures to protect your information, including encrypted connections and restricted access to customer records. Your data is stored securely using Firebase (Google Cloud). No system is perfectly secure, but we take this seriously and review our practices regularly.

Our website uses cookies to keep you signed in, remember your cart, and understand how people use the site. You can disable cookies in your browser settings, but some features — including checkout — may stop working properly.

We retain order records for as long as needed for accounting, warranty and legal purposes. You can ask us to delete your account information at any time.

You may ask us to:

• Show you the personal information we hold about you
• Correct anything that is inaccurate
• Delete your account and associated data
• Stop sending you marketing messages

Email hello.menslor@gmail.com and we will act on your request within a reasonable time.

Our website is not intended for children under 13. We do not knowingly collect information from children.

We may update this policy from time to time. The revision date at the top of this page will always reflect the latest version.

Questions about privacy? Email us at hello.menslor@gmail.com or call 01742864587.