Return & Exchange Policy
We want you to be satisfied with what you buy. If something is not right, here is how we handle it.
Return Window: 3 Days from Delivery
You may request a return or exchange within 3 days of receiving your order.
Accepted Returns
- ✓You received a wrong item, size or colour
- ✓The product arrived with a manufacturing defect
- ✓The product was damaged in transit
- ✓The item does not match its product page description
Not Accepted
- ✗Items that have been worn, washed, altered or ironed
- ✗Items with tags, labels or original packaging removed or damaged
- ✗Requests made more than 3 days after delivery
- ✗Items with stains or odours such as perfume or smoke
- ✗Innerwear, socks and clearance items marked non-returnable
How to Return or Exchange
Message us within 3 days
WhatsApp 01742864587 or email hello.menslor@gmail.com with your order number and clear photos of the item and the issue.
Wait for confirmation
We review and reply, usually within 24 hours. Please do not send anything back before we confirm — unapproved returns cannot be processed.
Pack and send the item
Pack it in its original packaging with all tags attached, then hand it to our courier or send it to the return address we share with you.
Refund or exchange
Once we receive and inspect the item, exchanges are dispatched within 2–3 working days and refunds are transferred within 3–7 working days.
Exchanging for a different size
Ordered the wrong size? We are happy to exchange it, as long as the item is unworn with tags attached and the request is made within 3 days, subject to stock availability. If the fault is ours we cover the return and re-delivery charge in full; for a change of mind or a size exchange, the return delivery charge is borne by the customer.
How will you receive the refund?
Refunds are issued through the same channel you paid with. bKash, Nagad and Rocket payments are refunded to the number you paid from. For Cash on Delivery orders, we refund via bKash, Nagad or Rocket to the number you give us. Refunds are approved within 24–48 hours of us receiving the return and transferred within 3–7 working days. If the fault is ours, the delivery charge is refunded too.